Obchod

1. Sales through Link, the content provider and contact details

Sales of the electronic edition of Plan Z, a novel by the author writing under the pen name Tobias Gelb, are processed through Stripe Managed Payments. In this arrangement, the merchant of record is Sold through Link, LLC, at 354 Oyster Point Boulevard, South San Francisco, California 94080, USA (“Link”). The applicable Link terms presented during purchase govern the transaction: Link terms. Transaction support: Sold through Link support.

The author is Tobias Gelb, who uses a pen name in public. Delivery of the personal copy, the customer library, technical support and voluntary bonuses are provided by the Plan Z project (“the provider”). Identifying Link as the merchant of record does not by itself mean that Link owns the copyright or provides the licence and technical services described below.

These terms primarily govern the licence, delivery of a personal copy and the provider’s services. They do not amend Link’s terms or impose obligations on Link that it has not accepted. This allocation of roles does not restrict a customer’s rights against a party responsible for the relevant obligation under the contract and mandatory law.

Plan Z contact addresses:

• info@planznovel.com — general enquiries and information about the project.
• orders@planznovel.com — order distribution and fulfilment notifications.
• support@planznovel.cz — technical enquiries, customer support, faulty files or links, and product complaints.

Questions about payments, payment documents and refund requests can be addressed through the Link support service above or the contact details in the purchase confirmation. Project support will assist with book-related issues and referral to the appropriate party. These email addresses belong to the project, not Link. Sending a message to the project does not by itself constitute delivery to Link. Statutory rules governing the effectiveness of complaints or withdrawal notices remain unaffected.

To help us resolve your enquiry, please include the email address used for the purchase and your order or licence reference. Never send your sign-in code or the full download link.

These terms do not govern sales of printed books by another bookseller. If you follow a link to an external shop, your purchase is governed by that seller’s terms.

2. Orders, prices and payment

Before placing an order, the customer selects the available edition and EPUB or PDF format, supplies the required details and can check and correct them. The total price, including applicable taxes and any fees, is shown before the order becomes binding. Electronic delivery carries no separate charge. The customer’s own internet connection is charged according to their service plan.

The payment transaction is handled by Link through Stripe Managed Payments, using the payment methods offered at checkout. Acceptance of the order and payment is governed by the relevant Link purchase terms presented before the binding order is placed. Successful payment is the basis for the provider to issue the personal copy and licence. Merely opening checkout, or an unsuccessful payment, does not confirm a purchase.

The transaction confirmation and payment document are provided through the relevant Link purchase process. The provider will supply confirmation of the licence and delivery arrangements, including the applicable version and any relevant consent to immediate delivery, in a form the customer can retain. An available payment document may also be accessible in the project’s customer library; this does not change its issuer.

These licence and delivery terms are provided in English. Link’s service terms may be presented separately. Each relevant party retains records according to its contractual and statutory obligations and privacy information. Copies of project records may be requested from project support; transaction records can also be addressed with Link.

3. Delivery of the personal copy

Once payment is confirmed, a personal licensed copy is prepared in the selected format. Preparation and submission of the download email normally take up to three minutes. This is a typical processing time, not a guarantee of delivery to a particular mailbox at an exact moment. If the email is delayed, check spam and bulk-mail folders and contact support if necessary.

The customer is responsible for supplying a correct email address, retaining access to the mailbox and ensuring sufficient capacity for incoming messages. When delivery is expected but no message arrives, the customer should also check spam and bulk-mail folders. The provider is not responsible for faults, technical restrictions or settings of the customer’s chosen email service that it cannot influence, such as a full or closed mailbox, blocked messages or links, or filtering by the customer or their email service. This applies only to the extent that the cause lies exclusively on that side and was not caused by the provider’s breach of an obligation.

A record that a message was sent does not by itself prove that the book was properly made available to the customer. If the email or link does not arrive, the customer should contact support. After checking the purchase and the recipient’s entitlement, the provider will reasonably assist with making the copy available again or through another secure method. This clause does not exclude statutory delivery obligations, liability for errors by the provider or its suppliers, or consumer remedies for non-delivery, delay or defects. Loss of access to the customer’s mailbox does not by itself cancel a paid licence.

The download link is sent to the email address associated with the order. The customer must download the book and save it to their own device. Submission of the email does not confirm receipt in the mailbox or that the customer has downloaded the book.

The provider will address non-delivery or a faulty delivery method without undue delay. Where the content is not supplied without undue delay after the customer requests it, or within an additional agreed period, the customer may withdraw subject to the applicable law. An additional request is not necessary, in particular, where supply is clearly refused or an agreed essential delivery date is missed.

4. Personal lifetime licence

Upon payment, the customer receives from the provider a non-exclusive personal licence to the purchased language edition for their own non-commercial reading. The licence lasts for the customer’s lifetime, within the duration of the relevant copyright protection and without territorial restriction. It is not a subscription, and continued reading carries no recurring charge.

The customer may store and read the copy on multiple devices of their own and make personal backup copies. Reading an already downloaded book does not require signing into the website or periodic licence checks with the provider. The licence does not expire when a link expires, when the renewal allowance is exhausted or when the website closes.

The licence does not permit publication of the whole book, mass distribution, uploading it to public repositories, or sharing the file or access to the customer library with other people. Statutory permissions, including quotation and other exceptions, remain unaffected. Transfer of the licence to another person requires agreement with the provider, subject to rights that cannot lawfully be excluded.

Valid withdrawal from the contract and a refund terminate the corresponding licence. The customer must then stop using the work under that licence and remove their copies. Nothing in these terms permits the provider arbitrarily to revoke a properly paid licence.

5. Personal identification of the copy — social DRM

The electronic copy contains individual personalisation details and identifiers that allow it to be associated with its licence. This is not a technical protection system requiring an Adobe account or a permanent connection to the provider’s server. The marking does not limit the number of the customer’s own reading devices.

The customer must not remove the personal markings to conceal the origin of an unlawfully distributed copy. Files, sign-in codes and links should be protected against misuse. The separate privacy information available before purchase describes the specific personal data processed, its purposes and retention.

6. Download link validity and use

Each download link is intended for one licensed copy and is valid for no more than 10 days, or 240 hours, from creation, unless it is used or invalidated earlier. The expiry recorded for the individual link determines the exact deadline. The link’s validity is separate from the duration of the licence.

A link allows one download. Merely opening the landing page is not itself a download. Once the server records completion of the transfer, the link is consumed. Reading and opening a saved file, or copying it between the customer’s own devices, does not use any additional download allowance. If the file was not saved after transfer or cannot be opened, contact support.

Once a new link’s email has been acknowledged by the sending system, older unused links for the same licence are automatically invalidated. Always use the most recent email. A transfer already in progress may not be interrupted when a new link is issued. Invalidating a link does not delete an already downloaded file.

If the link expires, has been consumed, or the customer loses their saved copy, they can request a new link while the customer service operates, as described below.

7. Obtaining another copy and request limits

After verifying access to the email address associated with the purchase, the customer can request a new link in the library. Obtaining another copy under the existing licence does not require another purchase and does not create a new licence.

The self-service system accepts up to three new link requests per licence in a rolling 24-hour period. The allowance does not reset at midnight. Requests become available progressively as 24 hours pass since earlier counted requests. The initial delivery after purchase is not counted. Links delivered following a format change share this allowance with repeat-download requests.

The limit concerns accepted link-creation requests, not how often the book is opened. An accepted request may temporarily use the allowance even if email submission later fails or its outcome is uncertain. Repeated clicks recognised as the same request do not create an additional entitlement or deduction. The library displays the remaining allowance. If delivery fails, contact support rather than repeatedly submitting requests.

These technical limits do not restrict proper initial delivery, resolution of a valid complaint or a statutory remedy. If the provider’s own error prevents the customer from obtaining a proper copy, support will arrange a remedy without requiring another purchase.

8. Changing between EPUB and PDF

The customer chooses an initial format when purchasing. Each licence includes two subsequent changes between EPUB and PDF, without another purchase price. The initial choice is not a change. Each successful switch counts, including a return to a previous format. For example, EPUB → PDF → EPUB uses both changes.

A format change does not create another licence or include a different language edition. The customer may continue using a previously downloaded personal copy within the licence. Further self-service links are issued for the current format.

If preparation fails before the format is successfully switched, no format change is deducted. Support will resolve uncertain delivery after an already completed switch. Delivery of the new link uses the shared allowance in section 7, so an exhausted daily allowance may delay the change. Defect corrections and technical upgrades under section 10 must not use the customer’s voluntary format-change allowance.

9. Formats, devices and technical requirements

EPUB: an electronic book in EPUB 3 format, with the .epub extension. For reflowable text, compatible reading software allows text size and layout to adapt to the screen. Available settings depend on the reader, and pagination can differ between devices.

PDF: an electronic document with the .pdf extension and fixed page layout. It is particularly suitable for computers, tablets and larger displays. Smaller displays may require zooming and scrolling.

Purchasing, signing in and obtaining a link require a working email address, an internet connection and a current browser with JavaScript and necessary session cookies enabled. Reading requires a device with sufficient storage and an application supporting the chosen format. After download, the book can be read without connecting to the provider’s website. Third-party reading services may have their own requirements.

The following examples reflect manufacturers’ documented format support, not a list of individually tested models:

Fonts, word division and other typographic details may vary between readers. The provider does not guarantee support for every historical device or the independent availability of third-party services. This does not exclude liability for expressly agreed or legally required compatibility. Contact support before purchase if you need information about a particular model.

10. Corrections, updates and technical upgrades

The provider supplies necessary updates required by law. For a book supplied on a one-off basis, this applies for the period the customer can reasonably expect in view of the content’s nature, purpose and agreed characteristics. The customer will be informed of available necessary updates and the consequences of not applying them. Closing the website does not automatically end this duty.

The author or other authorised rights holder may release a new format version or another suitable electronic edition for technical reasons, including compatibility, error correction or evolving standards. If such a technical upgrade is released for the purchased edition, the licence holder is entitled to receive it free of charge. The provider will make it available through customer service and explain how to obtain it. Rights to legally required updates are not restricted.

A technical upgrade does not count as a voluntary EPUB/PDF format change under section 8. It does not automatically include another language translation, a sequel or a separate new content edition. It does not remove permission to use an earlier downloaded version or allow an arbitrary reduction of agreed rights. This clause does not promise regular new format releases or development of any particular future format.

11. Bonus content

Unless expressly agreed otherwise in a particular offer, bonus texts, discussions and other extras are not paid components of the electronic book purchase. They are voluntary, free benefits provided by the rights holder. There is no guarantee that a particular bonus will be created, or of its scope, release date or permanent availability. The offer may be expanded, changed, temporarily suspended or discontinued.

If bonuses are available, a licence holder may be granted access after account verification under the published rules for that service. Access to bonuses alone does not entitle anyone to download the electronic book. Discussions may have separate participation and moderation rules.

This clause does not override a specific binding promise made at the time of sale or exclude statutory rights relating to separately supplied digital services where they arise. Describing bonuses as voluntary cannot remove something expressly included in the paid offer.

12. Customer service and website operation

The provider offers customer support and self-service access to replacement copies while the Plan Z website operates. This is not a promise of uninterrupted availability without maintenance or a 24-hour telephone service. Technical outages will be addressed within a reasonable time according to their nature.

If permanent closure of the customer website is planned, the provider will give reasonable advance notice through the website and the contact email address, and allow customers to save their available personal copy. We recommend keeping your own backup of the book and purchase document independently of the website.

Closing the website does not terminate the lifetime licence, permission to read an already downloaded book, statutory defect rights, mandatory updates or accrued claims. Statutory rights remain enforceable against the relevant responsible party. The duration of voluntary customer service does not shorten them.

13. Consumer withdrawal rights

A consumer generally has a right to withdraw from a distance contract without giving a reason within 14 days of its conclusion. For digital content not supplied on a tangible medium, this right is lost upon the start of performance before that period ends only if the legal conditions are met: the customer has given prior express consent to early performance, acknowledged the loss of the right, and received the required confirmation.

If the seller does not meet the legal conditions for loss of the right, the customer retains it. Personal marking of a copy is not, under these terms, by itself a reason to exclude withdrawal. Loss of the right to withdraw without giving a reason does not affect remedies for defects or non-delivery.

Withdrawal is exercised by an unequivocal notice to the relevant contracting party. For a Link transaction, use the contact details and procedure in the purchase confirmation and Link terms. Project support will assist with the part of performance for which the provider is responsible. Sending the notice before the deadline is sufficient to meet that deadline. Following valid withdrawal, the relevant responsible party will arrange reimbursement within 14 days of receiving notice, using the same payment method unless another method is agreed without additional cost. The customer must stop using the content.

14. Defects and complaints

The relevant party is responsible for conformity of the digital content with the contract under the contract and applicable law. The provider handles defects in the book itself. This includes agreed and normally expected characteristics, functionality and compatibility. A consumer can report a defect in one-off supplied content that becomes apparent within two years of supply. If it appears within one year, the statutory presumption that the defect existed at supply applies unless incompatible with the nature of the content or defect. Other statutory remedies remain unaffected.

Report book-related problems to the provider at support@planznovel.cz. Transaction and refund questions can also be raised with Link support. This does not affect rights against any relevant responsible party. Describe the problem, format, device, application and how the fault appears; include purchase identification if available. Lack of the original document does not prevent other proof of purchase. The provider will acknowledge complaints submitted to it and inform the customer of their resolution within the scope of its responsibility.

The primary remedy is correction free of charge, unless impossible or disproportionate. Correction must take place within a reasonable period without significant inconvenience. Subject to the law, particularly where correction fails, a defect recurs or is sufficiently serious, the customer may obtain an appropriate price reduction or withdraw. Withdrawal is not available for an insignificant defect. A remedy does not require a paid new purchase or use of voluntary self-service allowances. Reasonably incurred costs of a justified complaint are reimbursed as required by law.

15. Disputes, privacy and changes to these terms

The relevant dispute procedure depends on the party against whom the claim is made. Link’s applicable regional terms and mandatory consumer protections apply to its service. The Czech Trade Inspection Authority provides information at coi.gov.cz/informace-o-adr/. These terms do not assert, without verification, its jurisdiction over every dispute with Link in the USA. Access to the courts remains unaffected.

The provider’s licence and delivery arrangements are governed by Czech law. This choice does not amend Link’s separate service terms or deprive a consumer of mandatory protection under the applicable law of their habitual residence. Court jurisdiction is determined by law; no exclusive court is agreed to a consumer’s detriment.

Separate website notices describe personal data processing and cookies. Sign-in and distribution details must not be used for unsolicited marketing contrary to applicable law.

The version of these terms accepted at the conclusion of each order applies to that order. A later website amendment does not by itself reduce rights under an existing contract. Nothing in these terms excludes or limits consumer rights that cannot lawfully be restricted.

English version: 1. Publication date: 26 October 2026.